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Thread Statistics | Show CCP posts - 23 post(s) |
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 19:26:00 -
[1] - Quote
Vorll Minaaran wrote:CCP Logibro wrote:We're aware of the overview issue. Current work around is to change at least one setting before closing the client. This only needs to be done once, and then the overview settings should save as normal.
We'll be putting out a fix for this tomorrow at downtime. Should we do this precaution steps once per character or per account, or per installed client? Thx in advance.
Once per account (as far as I can tell).
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
Bug reporting | Mass Testing |
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 20:01:00 -
[2] - Quote
JetStream Drenard wrote:For those of us who did not get the memo in time ...
Is our overview setting gone forever? Or will they be fully restored tomorrow to their painstakingly set splendor?
Unfortunately the overview settings are gone, as long as you did not export them before or have an old copy of your setting files. We are very sorry for this major inconvenience. 
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 21:01:00 -
[3] - Quote
Tyron Meirsah wrote:So any hopes of helping the ppl who login and get nothing but black screen after the character selection menu? I have ran the repair tool with no luck and have seen not a single dev mention how to un-**** this issue. Please help?
Unfortunately I do not know, what causes the black screen for you. Please send bug reports with logs, if you receive a black screen after login. If you can access the F12 menu while having the black screen, then please submit it from the client. If you are unable to open the F12 menu, then please start logserver.exe before starting the EVE client and then submit the bug report from http://community.eveonline.com/support/bug-reports/. You can read instructions about logserver at https://wiki.eveonline.com/en/wiki/Log_Server.
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
Bug reporting | Mass Testing |
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 21:47:00 -
[4] - Quote
Angie Chatter wrote:It seems u can't export your overview settings if u have "General Overview Settings" selected, u need to unselect this option.
We were able to reproduce a bug, which is stopping exporting or sharing some specific overview settings. I assume this is the cause also in your case. I hope we have a fix ready soon.
Workaround (i know, it sucks): Clear your background color settings
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
Bug reporting | Mass Testing |
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 22:12:00 -
[5] - Quote
Tyron Meirsah wrote:Bug Report Submitted: EBR-22884: Black Screen after Character Selection CCP Habakuk wrote:Tyron Meirsah wrote:So any hopes of helping the ppl who login and get nothing but black screen after the character selection menu? I have ran the repair tool with no luck and have seen not a single dev mention how to un-**** this issue. Please help? Unfortunately I do not know, what causes the black screen for you. Please send bug reports with logs, if you receive a black screen after login. If you can access the F12 menu while having the black screen, then please submit it from the client. If you are unable to open the F12 menu, then please start logserver.exe before starting the EVE client and then submit the bug report from http://community.eveonline.com/support/bug-reports/. You can read instructions about logserver at https://wiki.eveonline.com/en/wiki/Log_Server.
 Thank you for your logserver file, this explains the reason very clearly. This is apparently also caused by invalid (overview) settings. As workaround please try to save your current setting files and clear them then. You can find instructions about it at https://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings. I hope you can restore your old settings soon, as soon as we fixed this bug.
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
Bug reporting | Mass Testing |
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CCP Habakuk
C C P
C C P Alliance
984
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Posted - 2014.08.26 23:17:00 -
[6] - Quote
Rhigor Mortis wrote:Black Screen Issue...Still got a black screen after running repair tool and deleting cache files. I decided to uninstall/reinstall EVE on my CP. Logged back in and still got the BLACK HOLE effect. I have opened up a Bug Report and submitted server logs. Now What?
This is unfortunately the same issue as with the client of Tyron Meirsah. Please delete (rename) your settings. See details in my last post. I hope you will be be able to restore your old settings as soon as we have a fix for this.
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
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CCP Habakuk
C C P
C C P Alliance
987
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Posted - 2014.08.27 19:08:00 -
[7] - Quote
E1ev1n wrote:Is anyone able to look at their character sheet right now, maybe I am the only one this broke on?
Could you please send a bug report? Best directly from the client (F12) after you tried to open the character sheet.
Thanks!
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
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CCP Habakuk
C C P
C C P Alliance
987
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Posted - 2014.08.29 11:36:00 -
[8] - Quote
Oraac Ensor wrote:Oraac Ensor wrote:
This is still a "known issue" on Page 1.
So is it fixed or not?
Well, is it? Would someone at CCP kindly have the common manners and decency to reply?
This is fixed. I'll get someone to update the known issues list.
CCP Habakuk | EVE Quality Assurance | Team Gridlock-á
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